Can I assign a request to multiple Technicians? I know I could do tasks but I want to give a given set of tasks to a "team" of 2-3 people and setting them as the assignee at the beginning would be better. Then either or both could work the change.
And is it possible to set the FCR flag at the RESOLVED stage as opposed to the CLOSED stage? maybe even set it from the list view?
When printing, is it possible to control which boxes are checked in the print preview? By default, all are checked, we'd like none by default. How would I accomplish this?
Bulk printing? Select multiple requests from the list view and print all at the same time?
Thanks