I've inherited and installation of ManageEngine SDP and am liking it so far.

I've been using it for my own tickets which I've been manually raising.  Now I want to go the next step and get users to email in their requests directly.

The email pickup works perfectly and a new request is created.  However it is automatically assigned to Jim, the previous IT support guy.  I'd like to have it unassigned.

I've looked through the different options but I guess I must have missed where this is configured as I can't seem to change it.

I've even deleted Jim, but somehow he still ends up with all the work.

Could someone please point me in the right direction?

Many thanks

Kevin