Request closing rules
One of our custom fields is: Cause of error/job request
This is a custom field with a drop down box with a list of various reasons for the cause of the problem.
As it is a drop down list, one of the entries is the default - in our case it is a "-".
We have a closing rule that says that there must be an entry in this field, but as it is a drop down box with a default it will never be empty.
Can the close be made so that it is condictional? In our case conditional that it isn't the default, although I am sure others may want something different.
This one, although seemingly minor, is turning out to be a big problem as I have just run off some reports and lots of the cases have "-" in the reason column and we need to back track all of these cases and review them.
Thanks.
This is a custom field with a drop down box with a list of various reasons for the cause of the problem.
As it is a drop down list, one of the entries is the default - in our case it is a "-".
We have a closing rule that says that there must be an entry in this field, but as it is a drop down box with a default it will never be empty.
Can the close be made so that it is condictional? In our case conditional that it isn't the default, although I am sure others may want something different.
This one, although seemingly minor, is turning out to be a big problem as I have just run off some reports and lots of the cases have "-" in the reason column and we need to back track all of these cases and review them.
Thanks.