Request Auto-Close not working
Hi, Team,
A customer of mine has several tickets in "Resolved" status, although they have configured automatic closure after 5 days in the “Closure Rules” Settings.
All templates are associated with a Request Life Cycle, and there are no rules on the “Resolved” to “Close” transition.
They have “Confirm User Acknowledgment” set to “Yes, prompt a message”. Does this configuration prevent tickets from being closed automatically? What else could be preventing the tickets from closing automatically?
They have SDP Enterprise 15.150 running on PGSQL.
Thanks
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