Hi, Team,

A customer of mine has several tickets in "Resolved" status, although they have configured automatic closure after 5 days in the “Closure Rules” Settings.

All templates are associated with a Request Life Cycle, and there are no rules on the “Resolved” to “Close” transition.

They have “Confirm User Acknowledgment” set to “Yes, prompt a message”. Does this configuration prevent tickets from being closed automatically? What else could be preventing the tickets from closing automatically?

They have SDP Enterprise 15.150 running on PGSQL.

Thanks