Request Assignment
Hello all,
I'm using a evaluation version of ServiceDesk 5.0 and I'm figuring out how to assign automatically a request to a queue or technician, considering the category of request.
I found something similar (business roles), but all requests are keept "unassigned", unless the requester specify this.
In my case, what I'm looking is how to do this without requester have to decide it (choose any option).
Tried to define a default value too, without success.
Thanks, best regards
Fernando Possebon
I'm using a evaluation version of ServiceDesk 5.0 and I'm figuring out how to assign automatically a request to a queue or technician, considering the category of request.
I found something similar (business roles), but all requests are keept "unassigned", unless the requester specify this.
In my case, what I'm looking is how to do this without requester have to decide it (choose any option).
Tried to define a default value too, without success.
Thanks, best regards
Fernando Possebon
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