request's closing
hi,
I am doing some tests configuration for my company.
I need help regarding the request is closing.
Before close the request i would like to send a message to the costumer with resolution's details. and then if the costumer doesn't answer, close the request automatiquely after a few days.
Could we add in the business r�les or somewhere else, whith a notion of the date system?
thanks in advance for your help.
best regards
I am doing some tests configuration for my company.
I need help regarding the request is closing.
Before close the request i would like to send a message to the costumer with resolution's details. and then if the costumer doesn't answer, close the request automatiquely after a few days.
Could we add in the business r�les or somewhere else, whith a notion of the date system?
thanks in advance for your help.
best regards