Reports- Help Desk
Is there any way to customize the reports for the helpdesk?
I would like to filter some records based in the value of the custom fields.
also it would be nice to have an option for the type of request (Change, Incident or Problem). A little more ITIL oriented
I would like to filter some records based in the value of the custom fields.
also it would be nice to have an option for the type of request (Change, Incident or Problem). A little more ITIL oriented
Topic Participants
Mesias,Hamilton
ankit
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