Reports

I can't seem to figure out how to add notes into the weekly reports we run, and I am struggling with navigating through this site to find what I need as well. I have submitted a ticket but my response I got was to join the community. So here I am.

I have an additional issue as well with reports. I can't seem to have a report focus on last updated but also include any tickets that have NO udpate on them. As the soul purpose is to send this report to remind my tech's what tickets need an update.

Any advise would be great.

PS - I have no training on Manage Engine as when I was hired 4 months ago they were too busy to train and now they want these reports and some how I am suppose to deliver. So please talk to me as if I know nothing about this software, because I don't, really.

Thanks!

Melissa