Reporting Question

Hello - I have been creating some reports in crystal reports and have come across a slight issue. A lot of our calls are closed at the point of opening; for example a password reset call never goes into a queue, it is closed when created. The issue I have is that ServiceDesk does not log it has been closed in the 'History' tab, it only logs the creation.

So, when I go to report against call closures by our technicians, it does not give a true reflection of how many they have closed. Has anyone ever got around this? Or even come across this before?? Is there another field I can report against???

ANy help great appreciated..

thanks

Peter