Reporting - percentage targets hit
I can't see anyway of producing a summary of service performance.
I'm looking for some SLA reports that will:
1. Show me the numbers of calls within each priority
2. Provide those achieved (or failed) the target time for each priority.
These would be required based on calendar months (or 4 weekly).
Thanks
Dennis
I'm looking for some SLA reports that will:
1. Show me the numbers of calls within each priority
2. Provide those achieved (or failed) the target time for each priority.
These would be required based on calendar months (or 4 weekly).
Thanks
Dennis