Reporting for staffing
Has anyone worked out a way to report things like:
Tickets opened by hour during a certain time period (day, wk, mo)
Tickets opened by day of week during certain time period
etc...
Seems like reports anyone wanting an idea of call volume for staffing purposes would need.
Any help appreciated...
Christian
Tickets opened by hour during a certain time period (day, wk, mo)
Tickets opened by day of week during certain time period
etc...
Seems like reports anyone wanting an idea of call volume for staffing purposes would need.
Any help appreciated...
Christian