Report to monitor call count in a queue over the week
I want to add a graph to show the calls open in a queue and how this changes over the week, preferably with Open and On-Hold calls amalgamated into the total count.
Basically we want a call count of active calls at the end of each day so we have a visualisation to check if the queue is going up or down over the week, I can't work out how to achieve this though using the reporting function.