Report on ServiceDesk Plus Shared Tickets

Report on ServiceDesk Plus Shared Tickets

Hi all, Is it possible to create a report in ServiceDesk Plus that shows the number of requests shared with a specific technician?

For example, we currently generate monthly reports showing the number of requests closed by each technician. However, I would also like to include the number of requests that were shared with each technician, to track all the requests they worked on or were involved in.

I found a field indicating whether a ticket "is shared," but I couldn’t find any field showing which technician the ticket was shared with. Is there a way to include this information in a report, either through the ServiceDesk Plus interface or a custom query?

Any help would be greatly appreciated! Thanks,

Amedina

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