Replying to posted tickets
When tickets get posted, and our technicians are using the reply to feature, the users are getting the info as they should be. When the user then hits 'Reply' and sends their reply, it is being posted as an additional ticket instead of being added as an additional email in the same ticket.
In the 'help' information on the setup screen, it suggested using the same address as for your incoming mail.
Is there something that someone can think of that I've done wrong? Or is this a glitch?
In the 'help' information on the setup screen, it suggested using the same address as for your incoming mail.
Is there something that someone can think of that I've done wrong? Or is this a glitch?
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?