A notification within SDP OD is set to send to the requester anytime a ticket has an email reply.  The email reply template is setup as below.  It's mostly the default with the exception that we added "$Description".  The $Description does not include any new conversations/email threads in the notification, only that from the original ticket creation.  Is this by design or is there a way to accomplish this.

"

Dear $RequesterName,

This is an acknowledgement mail that your request with request id $RequestId is updated with your recent reply. The status of the request can be tracked at $RequestLink .

$Description

Please get back to us for any further clarifications.

regards,

Sys Admin team.

"