Reply to closed request
Hi,
I configured the Helpdesk - Mail Server Settings for incoming mail. When a ticket is closed or updated, it send an message to the requester.
Is the user reply back to the sent message, the system create another request. Is there a workaround for this?
Thanks
I configured the Helpdesk - Mail Server Settings for incoming mail. When a ticket is closed or updated, it send an message to the requester.
Is the user reply back to the sent message, the system create another request. Is there a workaround for this?
Thanks
Topic Participants
ServiceDesk Plus
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?