REPLY TO A JOB CREATES A NEW JOB

In this service pack release I read that the

"Threading of Requests - Including the request related conversations under the same request ID. (Note for current users : The request history which was available in the separate 'Replies' tab is now part of the request conversation details itself) "

I read this to fixd the problem of when replying to a job it would be added to the same job instead of creating a new job everytime. But this does not seem to be working.

Is htere something that I am missing here ?

Here is a sent job to the heldpesk with replies.

Request ID : 5706
Date Created : 01-Sep-2005 00:32
DueBy Time : 01-Sep-2005 12:00
Title : RE: Your request has been created successfully with Request ID : 5705
Status : Open
Priority : Normal
Mode : E-Mail
Level : Tier 1
Category : General
Requester : Andrew Loughnan
Requester Mobile Number :
Requester Department : IT Services
Description :

Andrew Loughnan
Computer Services Manager
St Joseph's College, Geelong

135 Aphrasia St,
Geelong, Victoria, 3220
Australia
DDial +61 3 5226-8165
Ph +61 3 5226-8100
Fax +61 3 5221-6983
WWW: http://www.sjc.vic.edu.au
Email: andrewl@sjc.vic.edu.au

> -----Original Message-----
> From: helpdesk@sjc.vic.edu.au [mailto:helpdesk@sjc.vic.edu.au]
> Sent: Thursday, 1 September 2005 12:29 AM
> To: Andrew Loughnan
> Subject: Your request has been created successfully with Request ID :
5705
>
>
> Request ID : 5705
> Date Created : 01-Sep-2005 00:29
> DueBy Time : 01-Sep-2005 12:00
> Title : TEST REPLY TO JOB FUNCTION GOING UNDER SAME JOB
> Status : Open
> Priority : Normal
> Mode : E-Mail
> Level : Tier 1
> Category : General
> Requester : Andrew Loughnan
> Requester Mobile Number :
> Requester Department : IT Services
> Description :
>
>
>
> Andrew Loughnan
>
> Computer Services Manager
>
> St Joseph's College, Geelong
>
>
>
> 135 Aphrasia St,
>
> Geelong, Victoria, 3220
>
> Australia
>
> DDial +61 3 5226-8165
>
> Ph +61 3 5226-8100
>
> Fax +61 3 5221-6983
>
> WWW: http://www.sjc.vic.edu.au <http://www.sjc.vic.edu.au/>;
>
> Email: andrewl@sjc.vic.edu.au
>
>
>
>
> SLA Name : Normal SLA
>

SLA Name : Normal SLA