Reply Template Duplication
Hi all!
Hopefully I'm not asking a frequent question, but I couldn't find this issue mentioned anywhere:
When replying to tickets we have a standard template, but when closing tickets we have an additional reply template that we use.
The issue is this template just inserts on top of the standard reply, rather than replacing it. Is there any way to change this?
Many thanks,
Jack.
Hopefully I'm not asking a frequent question, but I couldn't find this issue mentioned anywhere:
When replying to tickets we have a standard template, but when closing tickets we have an additional reply template that we use.
The issue is this template just inserts on top of the standard reply, rather than replacing it. Is there any way to change this?
Many thanks,
Jack.
Topic Participants
LingfieldJack
Priya Kumar
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