hi,

 

we use sdp pro. 8.106. After we uprgade system from 8.027 to 8.1. than,

 

A user logs in to service desk and creates a request.

We respond by email to the user though service desk.

The user responds though outlook to the email and we have no log of the conversation.

 

I look at the email adress which i defined on system. all mails are in box.

 

and there isn't come a noteficetion mail that a requster send a new reply.

 

I use this subject [Re : ##$RequestId## : $Title] at the admin-notification rules-reply a request template.

 

Also i use this  (##$RequestId##)  request ıd format in all email templates..

 

what can i do for this problem.

 

thanks.