Hi, we are using the system internally before rolling it out to our users and have noticed a few issues with the formatting of the reply feature

 

Browsers: IE 8 & 9

SD+: 8.1.0 Build 8110

 

 

1) When you open the reply window, there is no cursor focus.  You need to click into the body of the reply to begin typing.

 

2) There is no open response area or blank area in the reply body.  You need to either delete the existing text or position the cursor above and return several times to create an area to type in and visually sepearate your new text from the existing text.

 

.....these are pretty much standard elements of any email/chat program and it's creating much confusion on the part of our users testing the system.  The lack of visual speration is causing extra time deciphering the emails to figure out what's new information versus previous.

 

Any ideas?