Reply email message template...
Hi All,
Just noticed this bit in the Fwd: email requester templete, when forwarding on a request via HelpDesk to a user noticed the bottom line that takes the user back to the logged call..... ;)
Requester : Terry Smith
Due by time : 03-Jul-2007 11:13
Category : General
Description : can you look into this? thanks
Click for details : http://**********/WorkOrder.do?woMode=viewWO&woID=158
Is there anyway to incorperate this into a standard email template, so when we reply back to the users, they can get a link to take them straight back to the log...
Many thanks,
HCTC
Just noticed this bit in the Fwd: email requester templete, when forwarding on a request via HelpDesk to a user noticed the bottom line that takes the user back to the logged call..... ;)
Requester : Terry Smith
Due by time : 03-Jul-2007 11:13
Category : General
Description : can you look into this? thanks
Click for details : http://**********/WorkOrder.do?woMode=viewWO&woID=158
Is there anyway to incorperate this into a standard email template, so when we reply back to the users, they can get a link to take them straight back to the log...
Many thanks,
HCTC