Replies to calls
Hi gang.
I just know this is going to be simple....
When SD+ sends a "notification" to the user. If the user replies, it opens a new job. How do you stop this? Also, if a user replies, how do the technicians know there is a reply if a new job is not logged?
I just know this is going to be simple....
When SD+ sends a "notification" to the user. If the user replies, it opens a new job. How do you stop this? Also, if a user replies, how do the technicians know there is a reply if a new job is not logged?
Topic Participants
ServiceDesk
Bradley Munsen
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