At the top of the SupportRep interface, there are the following text links:
---------- About | Feedback | License | Change password | Help | Log out [ <yourname> ] ----------
At the bottom, there are:
---------- Home Requests Solutions Accounts Contacts Admin Reports Support ----------
I'd like to edit whatever source these are being call from and remove such items like "Feedback" and "Help" (we don't want our 45 SupportReps ALL giving your their feedback/help requests). I'd also like to ADD a few text links of our own. I've searched the directory structure to no avail, but it's mighty deep in there.