Removing helpdesk portion without using liscenses
Currently we are using SD+ for inventory and solution uses, and have not yet implemented the help desk portion of the software.
We want normal users (non-technicians) to be able to view the solutions that we have created in the software, but we dont want them using the help desk features of the software. I am aware that this can be setup by creating a role that gives users those permissions, but to do so would require us to have a license for each user. And since we cant modify the SDGuest role and take away the help desk permission Im running out of ideas on just how to pull this off.
We want normal users (non-technicians) to be able to view the solutions that we have created in the software, but we dont want them using the help desk features of the software. I am aware that this can be setup by creating a role that gives users those permissions, but to do so would require us to have a license for each user. And since we cant modify the SDGuest role and take away the help desk permission Im running out of ideas on just how to pull this off.