I am trying to remove the approval process when a Service Request is created by a user marked as a VIP.
I have a request template where the Approval is set to the Reporting Manager of the Requester for Stage 1 approval.
I have tried creating a rule where:
Condition:
Requester.IS VIP User is Yes
Actions:
(Clear Field Value) Approvers
However, this does not work. The approval is still sent to the reporting manager. Is it possible by some other method?