When a technician is viewing a request and the "Close" option is chosen from the action menu, the closure window opens as expected prompting for fields like requester acknowledgement, closure code, comments, etc.   If the current status of the request is still set as "open", when the this process is used, the status is automatically being updated to "cancelled".  Perhaps this is by design, but I'd like to be able to control how the status value is updated when using this "close" procedure. It seem like setting a closure code of "success" would result in a change of status to "resolved".... not "cancelled".  Am i missing some configuration options somewhere, or is there really no link between closure codes and how the request status is updated?