I know you can change the "fields" included in an email but can you change the formating ? for example ...
Request ID : 1 Date Created : 22-Sep-2005 07:36 DueBy Time : 06-Oct-2005 07:36 Title : huhu Status : Open Priority : Low Mode : Web Form Level : Tier 1 Category : Other Requester : Dermot Ashby Workstation : P3282-DASHBY
This is nearly impossible to read as the tabs are off ..