Hi,

 

Currently, the 4 defauls statuses (Open, Onhold, Resolved and Closed) cannot be changed or deleted.

However, each business unit could have very different workflow and this should be more flexible.

 

For example, for some unit, they want to call 'Submitted' instead of 'Open' due to its own terminology.

Also, for some unit, they want to have only open and closed. (which is rare, but some do)

So, the ability change and delete default statuses will give more flexibility.

 

Is this feasible in the future?