Reassigning Closed tickets?
Is there a way of preventing Technician's from reassigning "closed" tickets? What would be the reason of not having it locked down?
Can I setup a way of having assigning a ticket to "one way" meaning a tech can ONLY assign a ticket to himself and a manager can assign it to a tech. I don't want techs to assign one to the other.
Thanks,
Can I setup a way of having assigning a ticket to "one way" meaning a tech can ONLY assign a ticket to himself and a manager can assign it to a tech. I don't want techs to assign one to the other.
Thanks,
Topic Participants
peretzstern
kkevin
New to M365 Manager Plus?
New to M365 Manager Plus?
New to RecoveryManager Plus?
New to RecoveryManager Plus?
New to Exchange Reporter Plus?
New to Exchange Reporter Plus?
New to SharePoint Manager Plus?
New to SharePoint Manager Plus?
New to ADManager Plus?