Hi!

Is there a way for Servicedesk Plus to read or access mail metadata for requests raised by mail?

For example:

There is a system that sends automated messages containing project summaries. 

The system uses a no-reply address for these messages but embed the project manager email address in the "reply to"-field.

This works fine if the mail is sent to a user mailbox. The user is able to reply to the project manager through the automated mail.

But if the mail is sent to Servicedesk Plus, the reply functionality is lost.