Hi,
So far, I feel this product is excellent despite some of the hiccups I am encountering. It can only get better over time as your team works on enhancing the software. Kudos to your team. One enhancement I can think of, is to have reactive skins, which are green when everything is ok, but turns amber and red when things break or happens.. pretty much like Big Brother, so that even if you are 10 metres away from the monitor, you can still gauge that everything is ok by simply looking at the green skin, and that something is amiss when RED appears as the backdrop.