Re-assigning categories
Is there a way to quickly re-assign a ticket to a new category, other than editing the entire ticket?
I would like for a helpdesk administrator to be able to categorize incoming tickets, and let the business logic take over from that point onwards.
I would like for a helpdesk administrator to be able to categorize incoming tickets, and let the business logic take over from that point onwards.
Topic Participants
ankit
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