Questions about SupportCenter Plus
Hi,
Our Company is looking into getting SCP as our trouble ticket system.
But we have some questions:
1. The report �Completed requests by Account� would be great to have.
2. Do you have a release date for the support for HTTPS/SSL?
3. Operational Hours. The SLA time is calculated on the Operational Hours, but we have different working hours for different customers. For some customers we have support hours between 09-17 and for some others 08-20. So In our case
4. Will it possible to export the reports to Excel or Word in the future?
5. From the Request form it would be better if you could be able to see Account Details by �one click� as for Contact Details.
7. Attachments, Max 3 MB per request? Why is it a limit? In our case we often have attachments bigger than that.
8. System log. We are missing a log where you can see everything that happens in the system. For instance if attachment in a mail from a customer is deleted due to that it's to big.
Best Regards,
P�r Eriksson
Our Company is looking into getting SCP as our trouble ticket system.
But we have some questions:
1. The report �Completed requests by Account� would be great to have.
2. Do you have a release date for the support for HTTPS/SSL?
3. Operational Hours. The SLA time is calculated on the Operational Hours, but we have different working hours for different customers. For some customers we have support hours between 09-17 and for some others 08-20. So In our case
4. Will it possible to export the reports to Excel or Word in the future?
5. From the Request form it would be better if you could be able to see Account Details by �one click� as for Contact Details.
7. Attachments, Max 3 MB per request? Why is it a limit? In our case we often have attachments bigger than that.
8. System log. We are missing a log where you can see everything that happens in the system. For instance if attachment in a mail from a customer is deleted due to that it's to big.
Best Regards,
P�r Eriksson