Question on autocloseing of requests
I have autoclose enabled with a 1 day timer. I set a request to RESOLVED and in 25 hours it was changed to CLOSED. When I log in and look at the closed ticket I see the following in the yellow status box:
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Close Accepted : No
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What does it mean to "accept" a close? How does one accept it?
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Close Accepted : No
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What does it mean to "accept" a close? How does one accept it?