Question about possiblities SDP
Before i post it in the "Request feature" section ill ask here first. Maybe its already possible, but i haven't figured it out yet.
- Is it possible to mail a request to someone outside the organization? Currently you can use Reply -> Forward the request. But all it does is forward the link to the request. Is it possible that the request it self gets mailed instead of a simple link? ( Request Subject -> Mail Subject, Request Description -> Mail Content, Request Attachments get added as Mail Attachments. This would be a valuable feature for us, i checked everything that i could think of, but cant find anything that is like it.
- Possibility to link category's to groups. So that when i select our ERP group and technician, i cant select the category's from IT Department.
So if these options are already in SDP please let me know how to use them. Thanks in advance!
- Is it possible to mail a request to someone outside the organization? Currently you can use Reply -> Forward the request. But all it does is forward the link to the request. Is it possible that the request it self gets mailed instead of a simple link? ( Request Subject -> Mail Subject, Request Description -> Mail Content, Request Attachments get added as Mail Attachments. This would be a valuable feature for us, i checked everything that i could think of, but cant find anything that is like it.
- Possibility to link category's to groups. So that when i select our ERP group and technician, i cant select the category's from IT Department.
So if these options are already in SDP please let me know how to use them. Thanks in advance!