Question about email reply notifications
Quick question about Email Reply notifications.
I see that you can setup an email reply to the requester of an incident that shows a link to the response, how do I replace the link in that notification with the actual technicians response? Our end users are not going to click on the link, so I would like them to see the tech's response in the email instead
I see that you can setup an email reply to the requester of an incident that shows a link to the response, how do I replace the link in that notification with the actual technicians response? Our end users are not going to click on the link, so I would like them to see the tech's response in the email instead
Topic Participants
Andrew Cioppa
Santhosh Venkataramani
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