Question about creating request template
I create a new request template and the template name is "Account - Generic Log-in Creation" the owner details default is "Group -> General Helpdesk" the category details default is "Category -> Network Accounts" and "Sub-Category -> Network Account Log-in". If i used this request template is this possible that it will be place in General Helpdesk Group and possibly can be seen this request template by the member of the General Helpdesk group?
Topic Participants
jefrey.alimpuangon
sujayedwin
Bradley Munsen
ServiceDesk Plus