Question about accounts/mail reply in SupportCenter
Hi,
We are missing 2 features we think would be good to have.
1. On every request it would be great if you can see informnation about an account that only can viewed internally. Could for example be "Always check that application X is running or always check table Y for something"
2. We have for some accounts that in every reply we have on a request we should not only reply to the person that has reported the request but also to for example their support (i.e. support@account.com)
We are missing 2 features we think would be good to have.
1. On every request it would be great if you can see informnation about an account that only can viewed internally. Could for example be "Always check that application X is running or always check table Y for something"
2. We have for some accounts that in every reply we have on a request we should not only reply to the person that has reported the request but also to for example their support (i.e. support@account.com)