Has anyone been able to actually link the service catalog to the Purchase order to the asset management?
For instance: A service request through the service catalog comes in from John Smith requesting a new cell phone. The PO gets created automatically because in the service request, they actually selected the device they wanted. If not, I know we can associate a PO to a request, but the PO really is not in John Smith's name.
Then once the PO has been received, I do see that item show up in the Asset management system, but again, not in John Smith's name.
If we are creating a PO from a Request with John's name on it, it would be great to see the system know that, that device is assigned to that individual when the cell phone comes in and gets received.
Any questions, please let me know.