We would like to be able to format and set a numeric or an alpha-numeric range for our Purchase Orders. As it now stands, when we enter a Purchase Order, our ServiceDesk Plus assigns a numerical value beginning with the number "1."
We also, would like to be able to "void" and "edit" an entered PO and have to option to reuse or not, the Purchase Order Number. Currently we can "Print" or "Delete" a Purchase Order It would also be advantageous to have the Purchase Order Field added to the items in the Inventory.
A couple of problems with this: 1. We can not reconcile our current and future PO numbers with the ServiceDesk assigned numbers. 2. We are precluded from going back through our past Purchase Orders to add them into ServceDesk. I imagined the nightmare that would cause. You don't want to know. 3. Purchase Orders allow us to track equipment (asset assignment and tracking) as it is passed from department to department, for example. These Purchase Orders allow us to "bill" current and future departments for these expenses. It also allows our Finance department to amortize the capital expense. Kinda like, "Fair and Balanced Billing."