Public Holiday
Hello,
I'm a french user o a french company, which baught ServiceDesk Plus last year (our version is 6006).
We have a problem with public holidays, which are count in the exploitation time of a request.
For example, our schedule of work is from 8:00 to 18:00, and the 1st of November is a public holiday.
For a request opened on the 31th of october at 17:54, and closed on November the 2nd at 10:37, the system counts 12hrs and 43mins. Actually, it only took 2hrs and 43mins.
Thank you for telling me what is wrong, knowing that I've programed every public holiday of the year...
I'm a french user o a french company, which baught ServiceDesk Plus last year (our version is 6006).
We have a problem with public holidays, which are count in the exploitation time of a request.
For example, our schedule of work is from 8:00 to 18:00, and the 1st of November is a public holiday.
For a request opened on the 31th of october at 17:54, and closed on November the 2nd at 10:37, the system counts 12hrs and 43mins. Actually, it only took 2hrs and 43mins.
Thank you for telling me what is wrong, knowing that I've programed every public holiday of the year...