Process Question for ServiceDesk Users
I know support has their hands full (and you guys have been great by the way) so this is a process question for users.
I'd like certain categories of requests to require escalation and approval before they are resolved by the technician. How do you handle this through the business rules, if you do?
Also, I'd like the purchasing manager to get email notification any time a PO is created. How do others have this set up?
Thanks:)
I'd like certain categories of requests to require escalation and approval before they are resolved by the technician. How do you handle this through the business rules, if you do?
Also, I'd like the purchasing manager to get email notification any time a PO is created. How do others have this set up?
Thanks:)