I'm evaluating the ServiceDesk Plus product and for this I'm trying to add a request from our intranet.

I'm using the file attached as a scrub of the form. From it I'm only filling text box's with:

Subject = "Testing subject",

Description = "Testing description" and

Requester email = "peter@ourcompany.com"

But I'm reciving this error:

<operation>
<operationstatus>Failure</operationstatus>
<message>username cannot be empty</message>
</operation>

But if I fill username and password it says to me that the username or password is incorrect. Eventhough, we doesn't have access to the user password (is encrypted) so, there's a way to make a new request from the api without the password of the user?

And, there's more documentation for the API? For example, what "Email Id of Requester" does it means? What are mandatory fields? There's a way to get a list of requests?

Have you any Webservice implementation?

thanks!