Problem with variable $Description in notification
Hello to all,
after upgrade to 10014 build we have experienced a problem with technician notification. If we include de field $Description in new reply alert to technician, technician only received the first line of reply.
Here you have an example of configuration and final mail:
Configuration
E
stos son los datos de la solicitud a la que ha respondido el cliente.
Solicitante : $RequesterName
Creado por: $CreatedBy
Tiempo para su resolución (SLA): $DueByDate
Categoría: $Category
Descripción: $Title - Description
Link a la solicitud: $RequestLink
Recuerda que al haber respondido el usuario la solicitud ha pasado a estado "Open"
Final mail
Solicitante : XXXX, XXXXX
Creado por: System
Tiempo para su resolución (SLA): 14/03/2019 05:48 PM
Categoría: Acceso Remoto
Descripción: RE: Solicitud Nº ##RE-XXXX## - Test -
Hola,
As you can see, after first line of description field, SDP omit the rest of description and the rest of other fields.
Could you give us a solution for this error?
Thanks in advance