Problem with time spent,
hi, when they exceed the SLA in an incident, this is not true in the calculation of the field overdue status, (see attached image)
they used version 7 buil 7020, of service desk plus,
I like to keep this information is properly recorded :(
they used version 7 buil 7020, of service desk plus,
I like to keep this information is properly recorded :(
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hdhuertas
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