Hello,

I’d like to check on an issue I’m having when trying to establish a remote connection to some endpoints in my environment. My support team has noted that when attempting to use Remote Control on certain endpoints, a pop-up appears asking the user to enter proxy information, while on other endpoints, remote access works normally. I tried searching the Endpoint Central documentation but couldn’t find anything. I noticed that the icon that opens doesn’t appear to be from Endpoint Central, but rather from some other Zoho tool. The agent is online and functioning on these endpoints experiencing this issue. A screenshot is attached below.