Problem with messages
Good afternoon,
How the system manage engine servicedesk determines that the message to the application? For example there are application specialist took the message that she appointed him if he responds directly to this message, it appears in the discussion. How the system will determine which letters you want to create a new application, and which add to the discussion ?
How the system manage engine servicedesk determines that the message to the application? For example there are application specialist took the message that she appointed him if he responds directly to this message, it appears in the discussion. How the system will determine which letters you want to create a new application, and which add to the discussion ?