We merged the Incident Catalog and the Service Catalog, and the users noticed us that the incidents cannot be searched through request catalog.

The incident templates appears correctly onto their respective service category, but when they search for a template, the result shows only for service request.

When the search is made through a tech account, the incidents shows up with the same search parameters (ex. printer -> "Request a printer (Service) and "Printer problems (Incident)").

We are actually using version 8208.