Problem in repoting
Dear Support
I located there is a "term" mismatch in the report.
In the "Report" Tab, When I create a "New Custom Report"
Report Type = Tabular Reports
Module = TimeSpent
There are quite a lot of available columns for choose.
where there are "Time Elapsed" and "Time Spent"
I suppose the "Time Elapsed" is capture from the "Work Log" where the Technician Input the time themselves
And the "Time Spent" is capture from the system generated which is (Completed Date - Created Date excluded the non-business hour)
When i go to the report, it seems the name are exchanged it other.
Time Elapsed column are referring to the Time Spent Value ..
It is quite confused for people to read the report.
Please kindly advice whether it is a bug or not.
We are currently using Build 7017
And business hour set to 9am - 6pm ,Monday - Friday
Attached a screen capture for your reference. Thanks
Clay
I located there is a "term" mismatch in the report.
In the "Report" Tab, When I create a "New Custom Report"
Report Type = Tabular Reports
Module = TimeSpent
There are quite a lot of available columns for choose.
where there are "Time Elapsed" and "Time Spent"
I suppose the "Time Elapsed" is capture from the "Work Log" where the Technician Input the time themselves
And the "Time Spent" is capture from the system generated which is (Completed Date - Created Date excluded the non-business hour)
When i go to the report, it seems the name are exchanged it other.
Time Elapsed column are referring to the Time Spent Value ..
It is quite confused for people to read the report.
Please kindly advice whether it is a bug or not.
We are currently using Build 7017
And business hour set to 9am - 6pm ,Monday - Friday
Attached a screen capture for your reference. Thanks
Clay