Problem - Can't Delete Default 'Levels'
Evening!
Still loving SupportCentre, but have run into a small snag. We've been testing against the Levels configured as 'Tier 1' etc, but have decided that we'd prefer to change the words to 'Severity 1'. So, I went through and created Severity 1 - 5, and went back to delete the Tiers, however I receive an error when I attempt that says:
FAILURE :Error occurred while deleting Level.
Please report the problem to the system administrator, with the Error Code - 1,179,968,644,015
Is this because I currently have tickets with Tiers set? Is my best course of action to simply Rename the Tiers?
Still loving SupportCentre, but have run into a small snag. We've been testing against the Levels configured as 'Tier 1' etc, but have decided that we'd prefer to change the words to 'Severity 1'. So, I went through and created Severity 1 - 5, and went back to delete the Tiers, however I receive an error when I attempt that says:
FAILURE :Error occurred while deleting Level.
Please report the problem to the system administrator, with the Error Code - 1,179,968,644,015
Is this because I currently have tickets with Tiers set? Is my best course of action to simply Rename the Tiers?